Return Policy

Effective Date: October 24, 2024

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our return policy carefully to understand how to return items.

All Sales Are Final

All purchases made through our store are final. We do not accept returns, exchanges, or refunds for any items.

However, we may accept returns at our sole discretion under certain circumstances. Pleasecontact us at support@medinajoyeria.com to verify if the return applies.

Non-Negotiable Items for Return.

For hygiene reasons, the following items cannot be returned:

How to Initiate a Return If Applicable.

To initiate a return, please follow these steps:

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. We recommend using a trackable shipping service or purchasing shipping insurance for items over $1000, as we cannot guarantee that we will receive your returned item.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable.

Exchanges

If you wish to exchange an item for a different size or style, please contact us at support@medinajoyeria.com. We will guide you through the exchange process if applicable.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 2 days of receiving the item. We will evaluate the situation and at our discretion.

Contact Us

If you have any questions or concerns regarding your order or our policy, please feel free to reach out to us at support@medinajoyeria.com