Shipping Policy

Thank you for shopping with us! We aim to provide you with the best shopping experience possible. Please read our shipping policy carefully for details on our shipping practices.

1. Shipping Methods

All orders are shipped via FedEx and we use Standard Shipping (5-7 business days).

2. Processing Time

All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.

3. Shipping Rates

Shipping rates are calculated at checkout based on your location and the weight of your order. We occasionally offer free shipping promotions, which will be highlighted on our website.

4. Delivery Areas

We currently ship to within the United States and Puerto Rico only. Unfortunately, we do not offer international shipping at this time.

5. Signature Request for Delivery

All shipments will require a signature upon delivery. This ensures that your package is securely received. If no one is available to sign for the package, FedEx will leave a notice with instructions on how to reschedule the delivery. Please provide specific instructions during checkout if you need the package delivered to a designated person or location.

6. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your shipment through the carrier’s website.

7. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us at support@medinajoyeria.com within 2 days of the expected delivery date. We will work with you and the carrier to resolve the issue.

8. Returns and Exchanges

For information on our return and exchange policy, please refer to our Return Policy.

9. Contact Us

If you have any questions or concerns about your order or our shipping policy, please feel free to reach out to us at support@medinajoyeria.com

Thank you for choosing MEDINA JOYERIA LLC! We appreciate your business.